Privacy Policy

Consent

By accessing The Pokies Net, registering an account, making a deposit or playing any game, you fully consent to this Privacy Policy and agree to all its terms.

Information we collect

We keep things simple and only ask for the information we actually need to give you the best possible experience.

When you register or sign-up, we collect basic contact details including your email address (for email verification), mobile number (for mobile number verification if chosen), and sometimes name or address for account verification purposes. In most cases we do not require full KYC – you can start playing almost instantly once you are 18 years old and set a strong password.

If you contact our customer support team, we receive whatever you choose to send us – name, email, message content and any attachments.

When you make a deposit or withdrawal using credit card, Visa, Mastercard, cryptocurrency (Bitcoin, Ether, Ethereum, USDT, USDC via ERC20 or TRC20) or bank transfer, we record the necessary transaction details.

We also collect standard usage data to improve the platform and keep everything running smoothly.

How we use your information

We use the information we collect in the following ways:

• To provide, operate and maintain our online casino platform
• To process your deposits and withdrawals quickly and securely with instant deposit options and 0% fees on most methods
• To verify your account and keep everything safe with encryption and AML checks
• To personalise your experience and recommend games you’ll love from providers like Pragmatic Play, Relax Gaming, Hacksaw Gaming, Wazdan, Belatra, Evolution and Spribe
• To award your welcome bonus, 100% match bonus, $10 sign-up bonus, no deposit bonus, $10 welcome bonus, reload bonuses, cashback, Magical Mondays, Triumphant Tuesdays, Whiz-bang Wednesdays, Thrilling Thursdays, Fancy Fridays, Stellar Saturdays, Snazzy Sundays, wager free bonus and track your progress in our VIP Club and loyalty program (all the way to Rhodium level and even the Lamborghini Huracan prize)
• To send you important updates, promotional offers and notifications about new games or bonuses
• To provide 24/7 customer support through live chat and email
• To support responsible gambling tools, self-exclusion options and account suspension if needed
• To detect and prevent fraud or multi-account prohibition and IP restriction violations
• To ensure RNG fairness across all pokies, slots, table games and live dealer options

Log Files

The Pokies Net follows standard web server practices by maintaining log files. These files automatically record certain details each time someone visits the site, such as your IP address, the type of browser you are using, your Internet Service Provider, the date and time of access, the pages you enter and leave from, and the number of clicks made during the session. None of this information is connected to personally identifiable details about you. We use these logs solely to monitor website performance, identify usage patterns, manage the platform effectively, track general visitor navigation, and collect broad demographic insights. This helps us continuously improve the experience, especially for players enjoying our mobile-optimised site (no download or app needed).

Cookies and Web Beacons

Like every professional online casino, we use cookies to remember your preferences, keep you logged in securely, and optimise your experience across pokies, crash games and live dealer tables. Cookies help us customise content, speed up loading times and make sure bonuses like the 40x wagering requirement are tracked correctly. Web beacons are used in emails and on the site to see which promotions interest you most. You can disable cookies in your browser settings at any time, but some features (such as saving your favourite games) may not work perfectly.

Advertising Partners Privacy Policies

Some of our trusted advertising partners may use cookies and web beacons on our site. Each partner has their own Privacy Policy and we recommend you review them. The Pokies Net has no access to or control over cookies used by third-party advertisers.

Privacy Policies of Third Parties

Our Privacy Policy does not apply to other websites or advertisers. When you click external links, their own privacy rules take over. We always advise reading their policies for complete peace of mind.

CCPA Privacy Rights (Do Not Sell My Personal Information)

California residents enjoy extra rights under CCPA, including:

• You can ask for a breakdown of the categories of personal data we’ve collected and the exact pieces of information included.
• Request deletion of any personal data we hold about you
• Request that we do not sell your personal data (we do not sell your data anyway)

You will receive a response to confirmed requests within one month. Simply get in touch with us whenever you're ready to make use of these rights your gaming experience can carry on smoothly.

GDPR Data Protection Rights

We fully respect the rights of all our players under GDPR:

• Access your personal data – request a copy of the information we hold about you
• Rectification – ask us to correct any inaccurate or incomplete details
• Erasure – request deletion of your personal data (where permitted by law)
• Restriction of processing – ask us to limit how we process your information in certain situations
• Object to processing – oppose specific ways we use your data
• Data portability – You can ask us to provide your personal data in a clear, structured electronic format that allows you to easily transfer it to another company or service.

We respond to all verified requests within one month at no extra cost in most cases. Simply reach out to our support team and we’ll take care of everything while you get back to the reels.

Your privacy and security matter to us. That’s why we use bank-grade encryption, strict data protection, DMCA compliance and responsible gambling features on every page. Play with total confidence at The Pokies Net – Australia’s favourite online casino destination.